Terms & Conditions

Free gift giveaway

Giveaways are limited to the time limits set per promotional activity. If you purchase before or after this dedicated time then we cannot apply a free gift to your order. Our giveaways will not include any Best Friends Club products (membership, badges or bears) due to these already being available to members at discounted rates. The free gifts are limited to one per order but you are able to place as many orders as you would like separately. The total amount spent does not include the cost of postage and packaging. If a promotional code is not applied at the time of placing your original order, this cannot be applied once the order has been confirmed.

Conclusion of contract

The products placed in our online shop are non-binding invitations to submit an offer. After you have gone through the ordering process and clicked the button "PLACE ORDER", you submit a binding offer to us to conclude the purchase contract. The contract is concluded in detail as follows:

Using the online shopping cart system, you can place the product in the " Picnic Basket " without obligation by clicking on the marked button. By clicking on the corresponding button in the navigation bar, you can call up the "Picnic Basket" and make changes there at any time. After calling up the "Checkout" page and entering your personal data as well as the payment and shipping conditions, all order data is finally displayed again on the order overview page. If you are using an instant payment system (e.g. PayPal / PayPal Express, AfterPay), you will be taken to the order overview page in either our online shop or you will first be redirected to the website of the provider of the instant payment system. If you are redirected to the respective AfterPay system, please make the appropriate selection or enter your data there.

By sending the order via the button "PLACE ORDER" you declare the offer to us to conclude the purchase contract for the products in the " Picnic Basket" to be legally binding.

We can accept the offer within 5 days of receipt of the order by confirming the order or by shipping the ordered goods. We will send you an order confirmation or shipping confirmation in text form (e.g. by e-mail).

An order confirmation sent automatically after ordering merely informs you of the content and receipt of the order, but does not constitute acceptance of the offer.

If the goods are not available at the time of ordering, we reserve the right not to accept the order, so that no contract is concluded. We will inform you about this. Any payments already made will be refunded immediately.

The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. Please make sure that the e-mail address you provide us with is correct, that the receipt of e-mails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

Customs and import duties - Customers outside of the USA

If you live outside the USA, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be. Any orders placed could be subject to cross border or exchange fees by your card issuer, and Charlie Bears cannot reimburse for any fees assessed by your card-issuing bank.

Google Pay

Google Pay is a service provided by Google and is subject to the Google Terms of Service ('Google ToS'). Google Pay is a 'Service' as defined in the Google ToS, and the following Google Pay Terms of Service are additional terms that apply to the use of Google Pay. Your use of Google Pay is subject to these Google Pay Terms of Service and the Google ToS (which together, for purposes of these Google Pay Terms of Service, we refer to as the 'Terms'), as well as to the Google Privacy Policy.

If there is any conflict between the Google Pay Terms of Service and the Google ToS, the Google Pay Terms of Service shall prevail. If there is any conflict between the English-language version of the Terms and a version translated into another language, the English-language text shall prevail.

Certain Google Pay features were previously branded 'Android Pay'. While you may continue to see legacy references to Android Pay in shops or on apps and websites, those features are subject to these Terms.

If you have a Google Payments account with one of Google's wholly owned subsidiaries (such as Google Payment Corp. or Google Payment Ltd.), cards saved to that account may also be presented to you in certain contexts under the Google Pay brand, but their use in those contexts will remain subject to the Google Payments Buyer Terms of Service applicable to your Google Payments account and the Google Payments Privacy Notice. You can find the Google Payments Buyer Terms of Service applicable to your country of residence here.

Your use of Google Pay requires that you agree to the following terms. Please read them carefully. Some products and features may not be available in all countries. Please see the Google Pay Help Centre for more information.


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You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.

Loans to California residents made or arranged pursuant to a California Finance Lenders Law license. © 2020 Afterpay

Product Descriptions

Every effort is made to ensure that the products we supply correspond as closely as possible to those displayed in our store or online, but due to the handmade nature of our products there might be slight variations. No responsibility can be accepted for these variations. These could include, but are not limited to, slight differences in shades of fabric or dimensions of products. Please bear in mind that computer browsers may present colors slightly differently. If an item is not eligible for return, this will be stated on the product description page.